Terms of service — Stagehand AI

The agreement

How you accept. Before we send a payment link, an invoice or a trial license, we email you these terms and the End User License Agreement (EULA) and ask you to reply confirming that you accept them for your business and that you are buying Stagehand AI for business use. We do not go ahead without that reply, and we keep it as the record of your acceptance. If you install, activate or use Stagehand AI without having replied, you accept these terms by doing so.
The agreement is made up of these terms (including the data processing terms), our privacy policy for how we handle personal data, our cancellation and refund policy, and the EULA, which also comes with the software (the Windows installer shows it before installing). If the EULA and these terms conflict, these terms apply. A plan, price or other detail we agree with you in writing by email applies over the pricing page.
The person who accepts must be at least 18 and authorised to accept for the business.

The service

Stagehand AI is self-hosted software: an AI receptionist, sales and booking assistant with a CRM and shared inbox, which you install on your own Windows PC or Linux server and connect to your WhatsApp number. It works with Stagehand Cloud, our online service for license checks, Managed AI and updates. It is sold to businesses and professionals for use in their business, not to consumers for personal or household use.

Stagehand AI is in early access. Features may change as we improve it, and we will tell you about changes that significantly affect how you use it. There is no self-serve checkout yet: plans are agreed by email.

Trials

During early access we may offer a free trial. We tell you its length by email before it starts. A trial is free and does not turn into a paid subscription by itself: to continue, choose a plan and pay. If you do not, the AI assistant pauses when the trial ends, and the rest of Stagehand keeps working. During a trial, the plan’s monthly reply allowance applies, and we do not charge for extra replies.

Plans, prices and taxes

Plans and prices are on our pricing page. Prices are in Indian rupees per month and exclude 18% GST. We issue a GST tax invoice for every payment. GST at the rate in force applies to plans, add-ons and extra AI replies. Give us your GSTIN so that you can claim input tax credit.
Managed plans (Starter, Growth and Pro) include a number of AI replies each month. Unused replies do not carry over. An AI reply is each piece of writing Managed AI does for you: an answer or draft for a customer’s message (counted once, however many steps it takes, and whether it is sent, edited or rejected), a suggested reply, a follow-up draft, a conversation summary, or a summary of your team’s messages when a chat is handed back to the assistant. A customer’s message is counted once Managed AI has processed it, even if the assistant then hands the chat to a person or does not reply.
AI replies beyond your plan’s monthly allowance cost ₹10 each, plus GST. They are not taken by your payment mandate: after the billing period in which they were used, we email you a separate GST invoice for them, with the number and amount, and you pay it by its due date. Extra replies are not charged during a trial.
Fair use. Managed AI pauses for the rest of the billing period if the AI cost of your usage reaches what you pay for that period (your plan, add-ons and extra replies, excluding GST). This can happen before your plan’s included replies are used, for example with very long conversations or very long knowledge-base entries. The dashboard tells you when this happens; email us and we will help you choose a plan that fits.
Add-ons, for managed plans only: Premium AI costs the plan price again each month, so you pay twice the plan price in total, plus GST; Hybrid costs the price we agree with you.
If we change a price, the reply allowance or the price of extra replies, we will email you at least 30 days before the change applies to you. It applies from your first billing period that starts after that notice, and you may cancel before then.

Paying and renewal

Once our online payments are live, you can pay through Razorpay (Razorpay Software Private Limited): you set up a payment mandate (a card, UPI Autopay or a bank e-mandate), and your subscription renews and is charged automatically each month until you cancel. Razorpay’s own support is at razorpay.com/support.
For card and UPI mandates, under current RBI rules, your bank or UPI app notifies you at least 24 hours before each automatic debit and lets you stop that debit, and debits above ₹15,000 need your approval each time. With GST, that includes the Growth and Pro plans, and any plan whose monthly charge with add-ons is above that amount. Bank e-mandates (e-NACH) do not need that approval.
During early access we may instead invoice you each month. We set each invoice’s due date no later than the end of the period you have already paid for. Pay each invoice by its due date.
Tax deducted at source. If the law requires you to deduct tax at source (TDS) from a payment to us, you may do so if you deposit it on time and send us the TDS certificate within the time the law sets. We treat the invoice as paid when we receive the rest of the amount; if the tax you deducted does not appear in our tax credit statement (Form 26AS or its successor), that amount remains payable.
If a payment fails, or an invoice is not paid by the end of the period you have paid for, the AI assistant keeps working for 7 days after the end of that period while you sort it out. After that the AI assistant pauses and updates stop until the payment is made. The rest of Stagehand AI (the inbox, contacts, bookings, quotes and your data) keeps working.
To cancel, email us (see Cancellation) rather than only stopping the mandate. If you stop the mandate in your bank or UPI app, Razorpay may end the subscription straight away. If it does, the AI assistant pauses and updates stop at once, even part-way through a period you have paid for, and amounts already due remain payable.

Cancellation

You can cancel at any time by emailing info@gravaxis.in from the address on your subscription. There is no cancellation fee. Cancellation takes effect at the end of the period you have already paid for: you keep using everything until then, and you will not be charged again. If you pay through Razorpay, we set your mandate to end with that period. Extra AI replies from your last period are invoiced as usual. Refunds are covered by our cancellation and refund policy.

Your license

While your subscription or trial is active, we grant you a non-exclusive, non-transferable license to install and use Stagehand AI for your business’s own use: one installation of the Stagehand service on one computer, connected to one WhatsApp number. Your team may use it from any computer through the web dashboard or the desktop app, and team members are unlimited.
To move Stagehand to another computer, choose “Deactivate this computer” in Settings › Subscription, then activate the new one. If the old computer is lost or broken, email us and we will move the license.
Stagehand AI is licensed, not sold. We and our licensors keep all rights in it. Third-party open-source components are licensed under their own licenses, listed with the software, and nothing in these terms limits your rights under those licenses.
You must not copy, resell, rent or sublicense Stagehand AI, or offer it as a service to other businesses; reverse engineer, decompile or modify it, except where the law allows; share your license key; or tamper with, bypass or disable its license checks, activation, integrity checks or usage limits.

License checks and the internet

Activating a license needs an internet connection. After that, Stagehand checks the license with Stagehand Cloud about every 12 hours. Our privacy policy lists what these checks send.
If the computer cannot reach Stagehand Cloud, the license keeps working for up to 7 days. After that the AI assistant pauses, on every plan including Local, until a check succeeds. Your inbox and data keep working.
Stagehand answers only while the computer running it is on, awake and connected to the internet. Messages that arrive while it is off still reach your phone. When Stagehand starts again it can check for missed messages: you choose whether the assistant answers them (with a short note about the delay), only imports them, or asks you first.

If your subscription ends

When your subscription ends, a trial ends without a paid plan, or a payment is more than 7 days overdue, the AI assistant pauses (Managed AI and Local AI) and updates stop, including security updates. The rest of Stagehand AI (the inbox, contacts, bookings, quotes and exporting your data) keeps working on your computer, and you may keep using those parts, including to export your data. Keep your subscription active while Stagehand is connected to WhatsApp, so that you keep receiving fixes.

Stagehand Managed AI

Managed AI uses Claude models from Anthropic, reached through Stagehand Cloud. We choose the model for each plan and may change it to keep the service working well; Premium AI uses the most capable Claude model we offer. Stagehand AI does not let you connect your own AI provider account.

Anthropic’s rules apply. Managed AI runs under our account with Anthropic, so when you use it you must also follow Anthropic’s Usage Policy. In particular, you must tell each person your business chats with, at the start of each conversation, that replies may be written by an AI assistant. Stagehand does not yet add this notice for you. If your use breaks Anthropic’s Usage Policy, we may suspend Managed AI for your business straight away.

Managed AI depends on Stagehand Cloud and Anthropic being available. We work to keep it available but do not promise any particular uptime. If Managed AI is unavailable or paused, the assistant stops writing and messages wait in your inbox. With Hybrid, Local AI answers instead when Managed AI is unavailable or paused by a usage limit, but not when the AI assistant is paused because your subscription has ended, a payment is overdue or the license could not be checked.

Local AI

Local AI uses Ollama, a free third-party program you install, and an open model you download through Stagehand from ollama.com under the model’s own open-source license. Replies are basic and slower than Managed AI, so keep approvals on. It needs a capable computer (16 GB RAM recommended; a GPU helps). Ollama and the models are provided by third parties, not by us.

Updates

Updates are included while your subscription is active. By default Stagehand tells an admin when an update is available; you can choose to install updates automatically in a maintenance hour. Stagehand installs only updates signed by Gravaxis, restarts for a few minutes while it installs, and goes back to the previous version if the new one does not start. To do this, the installer adds an updater that runs with administrator rights (the SYSTEM account on Windows, root on Linux). Some updates may be needed to keep Stagehand working with WhatsApp or Stagehand Cloud, so keep Stagehand up to date.

Acceptable use

Stagehand AI is for answering people who contact your business. You must use it lawfully and responsibly. In particular, you must not use it to:

send bulk, broadcast, unsolicited or marketing messages to people who have not contacted your business, or cold outreach of any kind;
scrape or collect contacts;
send spam, or anything unlawful, misleading, abusive or infringing;
keep messaging someone who has asked you to stop;
track, profile or target children;
let people believe they are talking to a person when the assistant is answering.

You must also comply with the laws that apply to your business and messages and, when you use Managed AI, with Anthropic’s Usage Policy (see Stagehand Managed AI).

Your WhatsApp account

Stagehand AI connects to WhatsApp as a linked device, the same way WhatsApp Web does. It is not the official WhatsApp Business API and is not affiliated with, endorsed by or sponsored by WhatsApp or Meta.

WhatsApp’s terms do not allow unofficial apps or automated messaging without WhatsApp’s permission, and Stagehand AI does not have that permission. Using Stagehand AI does not give it to you.
WhatsApp may restrict or permanently ban the connected number without warning. A ban applies to the whole WhatsApp account, including the app on your phone. We cannot prevent or reverse that.
WhatsApp can change its apps at any time in ways that stop Stagehand working, for days or weeks, and sometimes a fix is not possible. We do not guarantee that the WhatsApp connection will keep working.
You are responsible for your WhatsApp account, the number you connect, and everything sent from it, including replies the assistant sends.
Keep another way for customers to reach you, such as a phone number or email, in case WhatsApp access is interrupted.

Read our WhatsApp connection disclosure before you connect.

AI replies

AI can make mistakes. Stagehand AI checks prices against your price list and lets you require approval for sensitive actions, but you remain responsible for what is sent in your business’s name. By default, in Approval and Autopilot modes, price replies whose amounts match your price list are sent without approval. Turn on approval for the actions you want a person to check, such as prices, discounts, quotes, bookings, cancellations, payment links and refunds, and check the assistant’s work. The assistant is instructed to say it is an AI whenever a customer asks and never to claim to be a person, and you can take over any chat at any time. This does not replace the notice at the start of each conversation that the Managed AI section requires.

Your customers’ data

You decide what personal data about your own customers Stagehand holds. For that data, your business is the data fiduciary, and you are responsible for:

having a lawful basis to collect and use it;
telling your customers how you use their data, and that an AI assistant may answer them: with Managed AI, at the start of each conversation; with Local AI, wherever the law requires it (we recommend it always);
getting a parent’s verifiable consent before processing a child’s data where the law requires it;
answering your customers’ requests to see, correct or erase their data (Stagehand’s CRM and export tools help);
keeping the computer running Stagehand, its backups and your team’s accounts secure.

If you do not want any conversation content to leave your computer, use Local AI.

Data processing terms (Managed AI)

When you use Managed AI, including Hybrid, Gravaxis processes personal data of your customers and team on your behalf, as your data processor. For that processing:

Your instructions. We process it only to produce the replies, drafts and summaries Stagehand asks for, and to count AI replies. We do not sell it, use it for our own purposes, or use it to train AI models.
No storage. Our servers hold the content only in memory while a request is processed, and do not store or log it. We keep only the usage records described in our privacy policy, none of which contain content: records of each request for 400 days, and a one-way code of each reply’s internal ID, reply counts and monthly totals with our billing records.
Confidentiality. Only people who need access to run Stagehand Cloud have it, and they must keep what they see confidential.
Security. We protect this processing with encrypted connections, restricted and logged administrative access, and no storage of content. You and we agree that these, with the other safeguards in our privacy policy, are the reasonable security practices for this processing.
Sub-processors. You authorise Anthropic, PBC to generate the replies, and our server hosting provider to run Stagehand Cloud. Anthropic keeps request content for up to 30 days under its current published policy, longer if flagged under its usage policy or required by law. We require each sub-processor to protect this content at least as well as these terms do, and we remain responsible to you for their processing. We will email you at least 30 days before we add or replace a sub-processor that receives this content, and you may cancel if you object.
Transfer. You instruct us to send this content to Anthropic, a US company, which processes it in the United States and other countries where Anthropic runs its models, for this purpose.
Breaches. If we become aware of a personal data breach affecting this content, we will tell you without undue delay, and in any case within 24 hours of confirming it, with the details we have (what happened and when, the data affected, its likely consequences, what we have done and who to contact), so that you can meet your own duties to tell the people affected and the Data Protection Board of India.
Your customers’ requests. We will help you answer them. Because we store no content, there is nothing of it to delete on our side, and Anthropic deletes it as described above. Switching to Local AI stops our processing. Turning the assistant off stops it too, except for suggested replies your team asks for and the summary Stagehand writes when your team hands a chat back to the assistant.
No remote access. We have no remote access to your Stagehand installation and do not collect the data stored on it. Updates we sign run on your computer to install new versions (see Updates); they do not send us your data. If you share screens, logs or files with us for support, we use them only to help you and keep them confidential.
When it ends. Our processing stops when you stop using Managed AI or your subscription ends. Usage records are deleted as our privacy policy describes.

Support and availability

Support is by email at info@gravaxis.in, in English, and covers installing, setting up and using Stagehand AI. We aim to reply within 2 working days. Working days are Monday to Friday, except public holidays in Tamil Nadu.

Stagehand AI runs on your hardware and depends on WhatsApp and on Stagehand Cloud, which in turn uses Anthropic and hosting providers. We work to keep Stagehand Cloud available but do not promise any particular uptime. If it is unavailable, Managed AI pauses (with Hybrid, Local AI answers instead) and everything else keeps working; licenses keep working without it for up to 7 days.

Ownership and feedback

You own your business data. We and our licensors own Stagehand AI. If you send us feedback or suggestions, we may use them without any obligation to you.

Suspension and ending the agreement

If you seriously break these terms, for example by sending bulk or unsolicited messages, using Stagehand AI unlawfully, sharing your license key or bypassing the license checks, we may suspend or end your license straight away.
For other breaches, we will tell you what is wrong and give you 30 days to fix it before we suspend or end your license.
If we stop offering Stagehand AI or your plan, or WhatsApp permanently stops all linked-device connections, we will tell you by email at least 30 days before (or as soon as we can, if WhatsApp gives no notice) and refund any period you have paid for but cannot use.
If we end your license because you broke these terms, you must stop using Stagehand AI, except to export your data.
In every case your data stays on your computer.

Warranties and liability

To the extent the law allows, Stagehand AI and Stagehand Cloud are provided “as is”, without warranties that they will be error-free or uninterrupted, that AI replies will be accurate, or that they will stay compatible with WhatsApp.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, business or data, or for losses caused by WhatsApp restricting, banning or disconnecting your account, by changes to WhatsApp or Anthropic, or by AI replies you did not review.

To the extent the law allows, our total liability to you for all claims is limited to the amount you paid us for Stagehand AI in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud.

Claims about your messages

You will compensate us for losses and reasonable costs from claims by others that arise from messages sent from your WhatsApp account (including by the assistant), from your breach of WhatsApp’s terms or of the acceptable use rules, or from your use of your customers’ data without a lawful basis.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including changes or outages at WhatsApp, Anthropic, Cloudflare or our hosting providers, internet or power failures, natural disasters and government action.

Governing law and disputes

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu. Before going to court, please raise the issue with us or our Grievance Officer so that we can try to resolve it.

General

Notices. We send notices to the email address on your subscription. Send yours to info@gravaxis.in or by post to Gravaxis Infrastructure LLP, 3B, 131/68, LDG Road, Little Mount, Saidapet, Chennai 600015, Tamil Nadu, India.
Transfer. You may not transfer this agreement without our written consent. We may transfer it to a business that takes over Stagehand AI, and will tell you.
Severability and waiver. If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.
Entire agreement. The documents listed under The agreement are the whole agreement between us about Stagehand AI.

Changes to these terms

We may update these terms and will post the new version here with a new date. For significant changes, we will email customers at least 30 days before they take effect; if you do not agree, you can cancel before then, and the current terms apply until your paid period ends. If you keep using Stagehand AI after a change takes effect, the new terms apply. We keep a copy of every version we publish; email us for an earlier version.

Questions? Email info@gravaxis.in.

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