Cancellation and refund policy

Cancelling

• You can cancel at any time. Email info@gravaxis.in from the email address on your subscription.
• Cancellation takes effect at the end of the period you have already paid for. You keep using everything until then, and you will not be charged again. There is no cancellation fee.
• If you pay through Razorpay, we set your payment mandate to end with your paid period. If you stop the mandate yourself in your bank or UPI app instead, Razorpay may end the subscription straight away: the AI assistant then pauses and updates stop at once, even part-way through a period you have paid for, and amounts already due remain payable. To keep everything until the end of your paid period, cancel by email.
• We confirm your cancellation by email within 2 working days.
• When the subscription ends, the AI assistant pauses and updates stop. Your data stays on your computer, and the inbox, contacts, bookings, quotes and exports keep working.

Automatic renewals

• Once our online payments are live, they are processed by Razorpay (Razorpay Software Private Limited), by card, UPI Autopay or a bank e-mandate. Razorpay subscriptions renew each month until you cancel. Razorpay’s own support is at razorpay.com/support.
• For card and UPI mandates, under current RBI rules, your bank or UPI app notifies you at least 24 hours before each automatic debit and lets you stop that debit, and debits above ₹15,000 need your approval each time. With GST, that includes the Growth and Pro plans, and any plan whose monthly charge with add-ons is above that amount. Bank e-mandates (e-NACH) do not need that approval.
• Extra AI replies on managed plans are not taken by your mandate: after the billing period in which they were used, we email you a separate GST invoice with the number and amount.
• Trials are free. Nothing is charged unless you choose a plan and pay. During a trial, the plan’s monthly reply allowance applies, and we do not charge for extra replies.

Partial periods

We do not refund partial periods, unused days or unused AI replies, except:

• if Stagehand AI was not as we described it, or we could not deliver it or fix a fault on our side within a reasonable time: tell us, and we will refund the period affected, as the law requires;
• if we stop offering Stagehand AI or your plan, or WhatsApp permanently stops all linked-device connections: we refund any period you have paid for but cannot use;
• where the law otherwise requires a refund.

Changing plans

To change your plan or add-ons, email info@gravaxis.in. Before we make the change, we confirm when it takes effect and what it costs.

Duplicate, incorrect or failed charges

• If you were charged twice, or charged the wrong amount, we refund the duplicate or incorrect amount within 5–7 working days after we confirm the error.
• If money left your account but the payment failed, your bank or payment provider normally reverses it within the time the RBI sets. If it does not, tell us.

How refunds are paid

Once we approve a refund, for any reason on this page or our delivery policy, we start it within 5–7 working days of approving it. Refunds go to your original payment method (the card, UPI account or bank account you paid with), unless you ask us in writing to use another account in your own name. Your bank may take a few more days to show it.

How to request a refund

Email info@gravaxis.in (the link fills in the subject) and include:

• your business name and the email address on your subscription;
• the date and amount of the charge, and the payment reference if you have it;
• what went wrong.

We give your request a reference number and confirm or explain our decision within 2 working days.

Disputes with your bank

You can also dispute a charge with your bank or card issuer. Please contact us first: we can usually fix a mistake faster. If you are not satisfied with our answer, contact our Grievance Officer.

Contact

Gravaxis Infrastructure LLP, 3B, 131/68, LDG Road, Little Mount, Saidapet, Chennai 600015, Tamil Nadu, India. Email info@gravaxis.in. Working days are Monday to Friday, except public holidays in Tamil Nadu.